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Jay Killoran

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Assistant Professor

Contact:
Office: BEC 146 250-472-5189
ORCID:
Credentials:
Bachelor of Arts in Kinesiology, Western University; Bachelor of Arts Honours Business Administration (HBA), Ivey Business School at Western University; MSc in Management and PhD in Management, Smith School of Business at Queen’s University
Area of expertise:
Information systems, biometric technologies, technology ethics, blame and responsibility in human-technology interactions
Related links:

Biography

Jay Killoran is an assistant professor, specializing in management information systems (MIS), at the Gustavson School of Business, ßÉßɱ¬ÁÏ. He completed his PhD at the Smith School of Business at Queen’s University in 2025.  

His research investigates the social and ethical implications of human-technology interactions, including blame ascriptions toward autonomous agents, diffusion of responsibility in human-AI teams, how biometric technologies enable and constrain human well-being, and how agentic systems support and hinder job meaningfulness. Jay is passionate about the potential of emerging technologies to enhance productivity and augment human performance. However, he also believes that automated systems have the potential to infringe upon human rights and dignity. As such, he strives to inform organizations on the importance of balancing technology innovation with human well-being at work.  

Jay’s research has been published in the Academy of Management Review, Organization Studies, Journal of Business Ethics, Business Ethics Quarterly, MIT Sloan Management Review, Harvard Business Review, Business Horizons, and ACM Transactions on Management Information Systems. 

Jay has also taught undergraduate courses at the Ivey Business School, the Smith School of Business, and the Gustavson School of Business. He enjoys sharing knowledge with students and takes great pride in prioritizing student mental health. He has earned Teaching Excellence awards at Western University and has been recognized as a Champion for Mental Health at Queen’s University.

Teaching

Courses taught

  • COM 331: Introduction to Management Information Systems

Selected publications

Journal publications

Park, A., Kietzmann, J., & Killoran, J. (2025). The Risks of collecting employees’ biometric data. Harvard Business Review.

Killoran, J., & Park, A. (2025). Media review: Algorithmic bosses, labour exploitation, and dignity erosion. Organization Studies, 46(2), 299-302. 

Killoran, J., Manseau, J., Park, A., & Kietzmann, J. (2024). Supporting and humiliating dignity with biometric technologies: An affordance perspective. Journal of Business Ethics, 1-18. 

Killoran, J., Park, A., & Kietzmann, J. (2024). Delineation of reasoning, intentional disclosure, and the potential for harm: An extension of Vanneste and Puranam’s “Artificial intelligence, trust, and perceptions of agency.” Academy of Management Review, Dialogue article. [In-Press]. 

Killoran, J., & Park, A. (2024). Human-Centered AI, by Ben Shneiderman. Oxford University Press, 2022, 305 pp. ISBN: 9780192845290. Business Ethics Quarterly, 34(3), 517-521. 

Park, A., Killoran, J., & Kietzmann, J. (2024). Managing the human risks of biometric applications. MIT Sloan Management Review, 66(1), 16-18. 

Killoran, J. A., Jenkin, T. A., & Manseau, J. (2023). ICT interactions and COVID-19 – A theorization across two pandemic waves. ACM Transactions on Management Information Systems, 14(4), Article 30, 34 pages. 

Killoran, J., Cui, Y. (G.), Park, A., van Esch, P., & Kietzmann, J. (2023). Can behavioral biometrics make everyone happy? Business Horizons, 66(5), 585-591.

Awards & grants

Recognition & awards

  • 2024 - 2025: Alan R. Dennis Doctoral Award. Smith School of Business at Queen’s University
  • 2022 - 2023: Champion for Mental Health. Smith School of Business at Queen’s University
  • 2021: Top 25% Paper. Artificial Intelligence and Semantic Technologies for Intelligent Systems Division, Americas Conference on Information Systems.
  • 2018 - 2019: Dean’s Commendation Letter for Excellence in Teaching, Ivey Business School at Western University